An Important Practice Update

Telehealth Policy Update: Effective Monday, April 27, 2020
All telehealth/teletherapy sessions will be 50-53 minutes in length. This session length adheres to self-pay and insurance based policy guidelines [CPT code: 90837]. No fee changes are indicated with this adjustment. Please click [here] for additional information about this policy change.

March 12th, 2020
Dear Valued Three Oak’s Partner,

We are writing this message to you in light of the recent Declaration of the State of Emergency in North Carolina due to COVID-19 and concerns which have been voiced and heard by our team. Your health and wellbeing, as well as that of our treatment team, is our absolute first priority. Three Oaks Behavioral Health & Wellness is also deeply committed to your continued care and we will make every effort to ensure that your progress and treatment are not limited by the current or future state of COVID-19. We believe the actionable middle path that prioritizes both physical health and therapeutic treatment is for therapy sessions to continue via telehealth. We are very fortunate to have access to excellent, user-friendly,  HIPAA compliant telehealth platforms and look forward to utilizing this resource to continue your care.

Beginning Monday, March 16th, all Three Oaks locations will be CLOSED and all sessions will be administered virtually via telesupport options. We will closely monitor CDC and Department of Health recommendations when considering appropriateness of resuming in-person sessions & reopening both locations. If you already have an appointment scheduled with your provider, please plan to attend that appointment as scheduled, via telehealth. Our practice uses for virtual sessions. Your individual therapist will be in touch with the link you will use to access your sessions. Accessibility to telehealth only requires internet and can be done from any phone or desktop that has a camera and microphone. If you do not have access to the above resource(s), please reach out to your individual provider to discuss other treatment options. Should you have any scheduling questions or concerns, please connect directly with your Three Oaks therapist, or call the office at (919) 514-3566. 

We encourage you to gather information about COVID-19 directly from reliable sources. For more information about COVID-19, please visit the CDC’s website at

In closing, we certainly recognize that the spread and continued unfolding of COVID-19 can feel alarming. We would like to reassure you that we are not making this decision in any sort of panic. To our knowledge, no one on our team or any clients that have been present in either Three Oaks location have, or have known exposure, to COVID-19. We are simply exercising our responsibility as a community group to make an objective, mindful decision that will benefit and protect you, our team, and all of the community members that we come in contact with. We are thinking of the elderly, the immunocompromised, those with underlying conditions, all health and service providers, as well as larger structural systems. We certainly understand this news and the entire experience may be triggering, resulting in many flared emotions. Please show yourself patience and compassion. There is no wrong way to feel right now. It is important for us to mitigate hysteria and remain informed. Coronavirus is serious, and also, there are precautionary measures that are undeniably effective in reducing the viral spread: Handwashing, not touching your face, avoiding large crowds & social distancing are included.

We are here to support you. Please take care of yourselves, and by doing so, know that we are all taking care of each other. 

Casie Hall, CRC, LCAS, LCMHC
Founder & Executive Director

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