FAQ

Frequently Asked Questions

I'm interested! How do I schedule a session?

Please fill out the Contact Form on our Home page, call the business line (919)-514-3566, or e-mail Dakota at dgoergen@threeoaksbehavioralhealth.com to discuss appointment availability and schedule your visit. We look forward to connecting with you!

What are the session fees? What is your policy for cancellations?

Initial Session/Clinical Assessment (60-90 minutes): $120-$150

Individual Therapy (55-60 minutes): $100-$120

Distance/Teletherapy (60 minutes): $100-$120

Reduced Rate Session (55 minutes): Please inquire.

Late Cancellation: $50.00 if canceled with less than 48 hours notice. (Note: Clients will be allowed one late cancellation prior to the application of late cancellation fee.)

Same day cancellation/within 24 hours of appointment or unattended ("no show") appointments will be subject to the full-fee charge. (Note: No show, or cancellation within 15 minutes of the start of a session, is equal to the full fee amount. * Should you need to cancel or reschedule an appointment, please get in touch with your provider or call the business line. *

Documentation/communication outside of your session will be billed based on time spent and commensurate with hourly appointment rates. (i.e. Letter for attorney, time spent (30 minutes)= $60.00 (equivalent to a 30 minute session at a rate of $120/session).

Full payment or any relevant copay is required at the time of service delivery. Cash, check, credit cards and HSA are accepted. Please remember that you are responsible and not your company, attorney, or adjunct service provider for paying the fees agreed upon.

Out of respect for others & to ensure as many folks have access to treatment as possible, we ask that you please contact us to cancel or reschedule an appointment as soon as it becomes necessary.

Note: If using health insurance, insurance companies & employee assistance programs often require that you receive a mental health diagnosis in order to access benefits. This mental health diagnosis becomes part of your permanent medical record. We will inform and discuss with you any relevant diagnosis. Please consider this information when determining whether private pay or fiilng with your insurance is the desired option for you.

Do you accept insurance?

Yes! All clinicians at Three Oaks Behavioral Health & Wellness are in-network providers with Blue Cross Blue Shield, except Blue Value & Blue Local plans.

Additionally, the following providers are in-network with Cigna:

Sara Crow [Raleigh]

Ally Fischman [Raleigh]

Casie Hall [Raleigh]

Allie Horton [Raleigh]

Jamie Morehart [Raleigh]

Molly Schweers [Raleigh]

Meg Barry [Durham]

Taylor Houchens [Durham]

Leah Sampson (Raleigh)

Beth Flack (Raleigh)

Caitlin Colletti (Durham)

Natalie Parmenter (Durham)

* Please verify your insurance coverage prior to your initial visit. We are happy to help! *

What methods of payment do you accept?

Cash, check, credit card, Health Savings Accounts (HSA) and Flex Spend Accounts (FSA).

Do you offer sliding scale or reduced rates?

We do not want finances to be a barrier to treatment & therefore offer flat-fee, reduced rate sessions for select appointment times and clients in need. Please ask about the availability of reduced rate fees and details during your first communication.

Are you an out-of-network provider?

If we do not accept your cureent insurance plan, you may be eligible to use your out-of-network benefits. We are happy to provide you with a "superbill" for your services. (A superbill is an itemized form - similar to a receipt - that is used to create a healthcare claim, which is submitted for potential reimbursement.)

Please follow the steps below to determine your own reimbursement and benefits made available to you from your insurance provider. Keep careful records of your conversation in the event you need to appeal a future decision by the insurance company regarding reimbursement. Call the number on the back of your insurance card to reach the Benefits Department and ask the following questions: 

What is the representative's name and extension number? 

Does my policy cover an Out-of-Network, Licensed Professional Counselor/Licensed Clinical Addiction Specialist/Certified Rehabilitation Counselor?

My therapist is willing to provide a statement (aka, Superbill) of Session Dates Attended, the CPT code, and the diagnosis. Is this acceptable to the insurance company?

Does my policy cover Individual Psychotherapy (CPT code: 90834 or 90837)?

What mental health diagnoses are NOT reimbursable?

How many sessions are covered per year?

What is the lifetime maximum for mental health benefits? 

What is my Out-of-Network deductible?

What is the allowed amount of the fee?

What percentage of the allowed amount will be reimbursed? 

How do I file a claim?

Many insurance companies will reimburse a percentage of the total fee paid. For example, your company may reimburse you 80% of the total fee paid ($80 of the total $100 fee). Other companies will substitute the $100 fee for what they deem appropriate, regardless of what you paid. For example, your company may say that they will reimburse you 80% of the "allowed amount of the fee." (You paid $100 for an individual session, but your insurance company only allows $80; therefore you will be reimbursed 80% of the $80, or $64.)

Do you offer evening & weekend hours?

Yes! We have providers that are available both evenings and weekends. Please indicate any specific appointment time needs or preferences during your inquiry for services. We look forward to connecting with you!

What do your office spaces look like?

Head over to the [View Our Space] section of the website: You will find several photos of the Raleigh & Durham office locations including the front of the buildings, waiting areas, multiple therapy offices, and our lovely group rooms!

Where is the Raleigh office located?

Three Oaks Raleigh is located in the heart of North Raleigh. The office is easily accessed from both I-440 and I-540, and a short drive from Cary, Knightdale, Wake Forest, and surrounding areas. When turning into the complex from Six Forks, there is a sign that reads "Georgetown Suites." Our office space is the last building on the left.

6608 Six Forks Road, Suite 204 Raleigh, NC 27615

Where is the Durham office located?

Three Oaks Durham is located off of 15-501, near South Square at the intersection of University and MLK Blvd. The office is easily accessed from I-40, 15-501 and I-85 and a short drive from Morrisville, West Cary, Chapel Hill, Hillsborough, and surrounding areas. Our building complex is at the very end of Lyckan Pkwy, on the right.

3708 Lyckan Parkway, Suite 103 Durham, NC 27707

What do I need to bring?

Initial Session/Clinical Assessment: Insurance card, photo identification, method of payment (if not already entered into your client portal), any relevant intake paperwork (though most is completed electronically), & any records or documentation that you believe would be of benefit for your therapist to review.

Ongoing Sessions: Method of payment (if this differs from what is entered into your client portal)

Many clients can benefit from keeping a journal throughout their therapy visits. Journaling tends to be very helpful since it serves as a single, personal place to track happenings throughout the week. You're more than welcome to take notes during sessions with your provider if this feels right.

Will I get a mental health diagnosis?

If you plan to use health insurance to pay for treatment, insurance companies and employee assistance programs often require that you receive a mental health diagnosis in order to access benefits. This mental health diagnosis becomes part of your permanent medical record. We will discuss and inform you of any relevant or applicable diagnosis. Please consider this information when determining whether private pay, or filing with your insurance, is the desired payment option for you. A diagnosis can also be provided, upon request, for clients participating in private pay sessions.

How long will treatment last?

Treatment length varies and depends largely on your therapeutic goals. You may prefer brief, solution-focused methods and can enjoy "results" in 4-6 weeks. Practicing & learning new skills are likely to result even after your first session. You may also utilize these visits as a way to explore and brainstorm ideas, thoughts, and beliefs or face larger, more complex issues while utilizing therapeutic benefits for a longer period of time.

We often lightheartedly say to our clients, "Our best day is when you come in and fire us." This means that you have courageously engaged in treatment and have found whatever it is you were seeking. In accomplishing what you were striving for, you can now enjoy a life of freedom and balance. The achievement of this state of healing will vary for each person. For each individual, the amount of time it takes to find that place of peace is different.

Do you offer court appearances or testimonies?

Yes, we will make court appearances & provide testimonies under subpoena in Wake County at the rate of $1500 per day. Appearances outside of Wake County will incur additional fees.