FAQ

Frequently Asked Questions:

How are your services affected by the COVID-19 pandemic?

Three Oaks Behavioral Health & Wellness will be scheduling all new and current clients virtually via telesupport options. Your health and wellbeing, as well as that of our treatment team, is our absolute first priority and we are deeply committed to your therapeutic care. Your visits with us will occur using a video-session format & your therapist will guide you through each step of the way, ensuring you are comfortable and getting the most out of your therapy experience. We invite you to follow our [social media] pages for future updates on the status of our services. Our team is closely monitoring the CDC and Department of Health recommendations when considering the appropriateness of resuming in-person therapy sessions.

Please click [here] for more information.

I'm interested! How do I schedule a session?

We are glad you're here! Please fill out our [Contact Form], or call/text the business line (919) 514-3566. We look forward to connecting with you within 2 business days!

Additionally, you may reach out directly to your preferred provider via email to discuss appointment availability & schedule your visit (emails are found on the [Meet the Team] page).

What are the session fees?

Initial Session/Clinical Assessment (60-75 minutes): $150
Individual Therapy (50-55 minutes): $120
Virtual Session/Teletherapy (50-53 minutes): $120
Reduced Rate Session (50-55 minutes): Please inquire.

A full payment- or any relevant copay- is required at the time of service delivery. Cash, check, credit cards, FSA & HSA are accepted. Please remember that you are responsible (and not your company, attorney, or adjunct service provider) for paying the fees agreed upon.

Documentation and/or communication outside of your session will be billed based on time spent and commensurate with hourly appointment rates. For example, a letter written for an attorney: time spent = $60.00/30 minutes (equivalent to a 30 minute session at a rate of $120/session).

Do you accept insurance?

Yes! All clinicians at Three Oaks Behavioral Health & Wellness are in-network providers with AetnaCigna & Blue Cross Blue Shield PPO Plans. (We are not in-network with Blue Value, Blue Local and Blue Home plans.) Additionally, we are able to bill out-of-network with other major insurance companies.

We also accept the [North Carolina State Health Plan]. Teachers, state employees, retirees, and their dependents are eligible for health coverage through the Plan.

Three Oaks is currently not in-network with Medicaid or Medicare.

If using health insurance, insurance companies & employee assistance programs (EAPs) often require that you receive a mental health diagnosis in order to access benefits. This mental health diagnosis becomes part of your permanent medical record. We will inform and discuss with you any relevant diagnosis. Please consider this information when determining whether private pay or filing with your insurance is the desired option for you.

*Please verify your insurance coverage prior to your initial visit. If at any time your insurance coverage changes, please let us know as soon as possible in order to avoid billing discrepancies. We are happy to help!

What methods of payment do you accept?

Cash, check, credit card, Flex Spend Accounts (FSA) and Health Savings Accounts (HSA) are accepted forms of payment.
*Regardless of payment method, we ask that a credit card be saved on file.

Do you offer sliding scale or reduced rates?

We do not want finances to be a barrier to treatment and therefore offer flat-fee, reduced rate sessions for select appointment times and clients in need. Please ask about the availability of our clinicians' reduced rate fees and details during your first communication with us.

Are you an out-of-network provider?

If we do not accept your current insurance plan, you may be eligible to use your out-of-network benefits. We are happy to provide you with a "superbill" for your services. (A superbill is an itemized form- similar to a receipt- that is used to create a healthcare claim, which can then be submitted for potential reimbursement.)

Please follow the steps below to determine your own reimbursement and benefits made available to you from your insurance provider. Keep careful records of your conversation in the event you need to appeal a future decision by the insurance company regarding reimbursement. Call the number on the back of your insurance card to reach the Benefits Department and ask the following questions: 

  1. What is the representative's name and extension number?
  2. Does my policy cover an Out-of-Network, Licensed Professional Counselor/Licensed Clinical Addiction Specialist/Certified Rehabilitation Counselor?
  3. My therapist is willing to provide a statement, or superbill, of Session Dates Attended, the CPT code, and the diagnosis. Is this acceptable to the insurance company?
  4. Does my policy cover Individual Psychotherapy (CPT code: 90834 or 90837)?
  5. What mental health diagnoses are NOT reimbursable?
  6. How many sessions are covered per year?
  7. What is the lifetime maximum for mental health benefits?
  8. What is my Out-of-Network deductible?
  9. What is the allowed amount of the fee?
  10. What percentage of the allowed amount will be reimbursed? 
  11. How do I file a claim?

Many insurance companies will reimburse a percentage of the total fee paid. For example, your company may reimburse you 80% of the total fee paid ($80 of the total $100 fee). Other companies will substitute the $100 fee for what they deem appropriate, regardless of what you paid. For example, your company may say that they will reimburse you 80% of the "allowed amount of the fee." (You paid $100 for an individual session, but your insurance company only allows $80; therefore you will be reimbursed 80% of the $80, or $64.)

What's it like working with a Clinical Student Intern?

Learn more about our Three Oaks interns [here].

Do you offer evening & weekend hours?

Yes! We have providers that are available to schedule in the early mornings, evenings and weekends. Please indicate any specific appointment time preferences during your inquiry for services. We will do our best to accommodate your scheduling preferences.

What do your office spaces look like?

Head over to the [Locations] section of our website: You will find several photos of the office spaces including the front of the buildings, waiting areas, multiple therapy offices, and our lovely group rooms!

Where is the Raleigh office located?

Three Oaks Raleigh is located in the heart of North Raleigh, off of Wake Forest Road. The office is easily accessed from I-440, I-540 and 401 & is a short drive from Cary, Knightdale, Wake Forest, and surrounding areas. After turning onto Dresser Court from Wake Forest Road, cross over Benson Drive towards the townhouses to find our office space.

1011 Dresser Court [Raleigh], NC 27609

Where is the Durham office located?

Three Oaks Durham is located off of 15-501, near South Square at the intersection of University and MLK Blvd. The office is easily accessed from I-40, 15-501 and I-85 & is a short drive from Morrisville, West Cary, Chapel Hill, Hillsborough, and surrounding areas. Our building complex is at the very end of Lyckan Parkway, on the right. Follow the stairs up to our office space located in Suite 205.

3708 Lyckan Parkway, Suite 205 [Durham], NC 27707

Where is the Knightdale office located?

Three Oaks Knightdale is located off of Knightdale Blvd, near Knightdale Station Park. The office is easily accessed from I-540 and I-87 & is a short drive from Wendell, Zebulon, Clayton, Raleigh and surrounding areas. Our office is on N First Avenue, next door to Oak City Brewing Company, with parking available behind our office. Enjoy some fresh air while sitting in one of our front porch rocking chairs, or enter through the main entrance at the front of the building before your scheduled session.

612 N First Avenue [Knightdale], NC 27545

What do I need to bring?

Initial Session/Clinical Assessment: Insurance card, photo identification, method of payment, relevant intake paperwork & any medical records or documentation that you believe your therapist would benefit from reviewing. Before your first appointment, you will be sent an invitation to access your client portal via SimplePractice. Most intake documentation is completed electronically. Please connect directly with your provider if you need support completing the intake forms.

Ongoing Sessions: Method of payment (if this differs from what is stored in your client profile); If at any time your insurance coverage changes, please let us know as soon as possible in order to avoid billing discrepancies.

Many clients can benefit from keeping a journal throughout their therapy visits. Journaling tends to be very helpful since it serves as a single, personal place to track happenings throughout the week. You're more than welcome to take notes during sessions with your provider if this feels right.

Will I get a mental health diagnosis?

If you plan to use health insurance to pay for treatment, insurance companies and employee assistance programs often require that you receive a mental health diagnosis in order to access benefits. This mental health diagnosis becomes part of your permanent medical record. We will discuss and inform you of any relevant or applicable diagnosis. Please consider this information when determining whether private pay, or filing with your insurance, is the desired payment option for you. A diagnosis can also be provided, upon request, for clients participating in private pay sessions.

How long will treatment last?

Treatment length varies and depends largely on your therapeutic goals. You may prefer brief, solution-focused methods and can enjoy "results" in 4-6 weeks. Practicing & learning new skills are likely to result even after your first session. You may also utilize these visits as a way to explore and brainstorm ideas, thoughts, and beliefs or face larger, more complex issues while utilizing therapeutic benefits for a longer period of time.

We often lightheartedly say to our clients, "Our best day is when you come in and fire us." This means that you have courageously engaged in treatment and have found whatever it is you were seeking. In accomplishing what you were striving for, you can now enjoy a life of freedom and balance. The achievement of this state of healing will vary for each person. For each individual, the amount of time it takes to find that place of peace is different.

What is your policy for cancellations?

We ask that at least 24 hours notice be given for appointment reschedules/cancellations. Reschedule requests or cancellations within 24 hours of the scheduled appointment time, including unattended sessions (“no show, no notice”), will result in a full-fee charge. We do understand that scheduling adjustments are necessary at times. As a courtesy, we will grant one “no charge” late cancellation before the aforementioned policy goes into effect. Providers reserve a time commitment exclusively for you, therefore your session time may be lost. If you are late for a session by 15 minutes or more, you may be asked to reschedule a session.

Out of respect for others & to ensure as many folks have access to treatment as possible, we ask that you please contact your provider to cancel/reschedule an appointment as soon as it becomes necessary.

Do you offer court appearances or testimonies?

Yes, we will make court appearances & provide testimonies under subpoena in Wake County at the rate of $1500 per day. Appearances outside of Wake County will incur additional fees.

Is Three Oaks accepting internship applications?

Yes! We offer a comprehensive internship experience for Masters-level students who are looking to gain clinical experience in a private group practice setting. We are honored that you're interested in joining our team! Please click [here] to learn more about our upcoming internship program.